Kenzi Club Agdal Medina - All Inclusive

Pleasant
Traveller Type: Family with Young Children
  : Room, facilities, cleanliness of the room, the pools. My 8-yr old daughter absolutely loved the water slides and attended the kids club where she made some really good friends that ultimately made such a difference to her holiday. Felt very safe there to allow my daughter more freedom to explore which is loved.
  : Airport transfer - Hotel was supposed to organise it as I was travelling by myself and my 8-yr old daughter (which I explained to the hotel). Insufficient communication over the booking of it, transfer did not turn up, and when I called the hotel, they told me to organise it myself, completely defeating the purpose of asking them to have this arranged for me. At the hotel itself, I'd say the service we received from staff was inconsistent, eg some people were shown around all the facilities, we were not, etc. But there were a few stars in their midst including our very caring cleaner, the gentleman making fresh pizzas and the spa manager. Also, I'd caution the food as it did not agree with me and several other people reported feeling very ill - perhaps do the basics of avoiding ice and cold food.

Fair
Traveller Type: Family with Young Children
  : Location is good, close to central Marrakech
  : Facilities are average, we only used the main restaurant. Drinks selection were poor, only water and fizzy drinks for lunch and dinner, juice would be nice. Food were average and not much variety compared with other all inclusive hotels we have been

Wonderful
Traveller Type: Family with Young Children
  : Breakfast was great, all the usual buffet options. Loved the traditional fresh mint tea being served. Staff at mealtimes were fantastic, really made our stay. Lunch & Dinner were good some days & adequate on others. Lots of water/juice provided to take back to room). Our family room was lovely, large, airy, clean. Bathrooms were great too (really liked there was a separate toilet in lounge area which our teenage daughter monopolised). Fridge was useful to have in the room. Reception team very helpful, bar staff great, especially pool bar staff. The pool & pool areas were also excellent, lots of sun-beds, parasols & day-beds. Afternoon tea in pool area was nice. Hotel was quite quiet when we visited which was nice for us but a shame for the hotel as animation team didnt seem to have much take up. Really enjoyed our stay.
  : My husband has mobility issues & our room was quite far away from pool/restaurant (raid #7). No bedding or towels provided for our daughter despite being in a family room (sorted quickly though). Evening / lunch food choices were good but not great. Meats (esp lamb/beef very fatty). Id thought slippers would be provided & asked at reception to be told they would look for me but they didnt appear (Id rather have been told there were none).